Frequently asked questions

Once you make it past Just Joined, you will have the opportunity to earn commission on any purchases made through your personal Member Page or unique referral code.

You will be able to keep track of commission owed to you within your portal's homepage, but please bear in mind that this figure may change from time to time, in order to account for cancelled/part-refunded orders.

Your commission will be paid out on a monthly basis on earnings from two months previous (to account for returns and processing), via PayPal. We will be sending payments to the email address you used to sign up to this program.

If you do not have a PayPal account linked to this email address, you can easily redeem your commission by creating a PayPal account when the payment is sent to you.

Alternatively, if you'd like to change your Magic Beauty Stars email address to the same as your pre existing PayPal account you can easily do so via Settings within the portal:

You can read about this further within Duel's Platform Terms of Use and Payment Service Terms and feel free to get in touch with us via the help button at the top right hand corner with any questions.

NOTE: All payments will come from Duel Holdings Limited

Moderation usually takes 24 hours but can in some situations take up to 72 hours. There may be slightly longer wait times over weekends and during national holidays.

If your question is not answered on this page you can contact the support team via the Help button from within the app.

You can delete your Magic Beauty Stars account via the Security and Log In section within your app profile.

Click Edit profile to access your profile page and then you will be able to update your profile picture.

At the bottom of the Challenges page, you can view the challenges you have already completed.

This means that your challenge was rejected. You can see the possible reasons for this under rejected submissions.

This means that this is a repeatable challenge. You will be able to complete this same challenge more than once. The amount of times you can complete a specific challenge may vary (for example once per week), and this information will be in the challenge.

Hashtags are not case-sensitive but they do need to be spelt correctly for us to identify your social media posts.

We recommend using the Copy button provided with challenge instructions to ensure hashtags are formatted and spelt correctly.

From the main menu click Rewards to view your rewards. You can also see the rewards you have received from leveling up!

There are a few reasons as to why one of your challenges may be rejected. Challenges will be rejected if:

• You used the same photo as evidence on multiple challenges. All challenges must be accompanied by a new and different photo.
• The photo uploaded is poor quality.
• The screenshot uploaded does not show significant evidence of the challenge being completed, due to how it was cropped or how it was taken.
• Required hashtags or tags are missing. See also hashtag usage tips.
• The content of the photo or evidence uploaded is incorrect.

There are a few reasons why your Instagram post may say it cannot be recognised:

• Please ensure that your account is set to public. Since our platform automatically scans and retrieves information from Instagram, we ask that you please change your account settings to public for the posting of the photo. After submission and the challenge has been approved, you can change your account back to private and you will retain your points.
• Double-check that if the challenge is asking for multiple hashtags, that they are all included in the post. Hashtags must be included in the post caption, rather than the comments section, in order for the post to be recognised. See also hashtag usage tips.
• Please make sure that the post you are submitting for the challenge as evidence is a new post as the system may not pick it up if it is too old.

There will be a set number of times that a repeatable challenge can be completed. You will be able to find this information within the challenge.

Please contact the support team with a screenshot of what you are experiencing so we can provide further assistance.